FAQ - Frequently Asked Questions | Industrial Plastic Supply, Inc., Anaheim, CA 866-832-9315

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Where are you located?

Our Address is:

2240 S. Dupot Drive
Anaheim, CA 92806 “

What are your phone numbers?

Toll Free 866-832-9315
Fax: 866-832-9311
Local number: 714-978-3520
Fax: 714-978-2812

How will my order ship?

We offer FedEx (which delivers on Saturdays) and USPS. Will Call is another option for offered to local residents in Southern California.

How quickly will my order ship?

Most Orders Are Processed, Cut and Shipped the Same Day or Next Business Day. (75% the same day). On very rare occasions we will be temporarily out of stock, and are waiting for replacement material. If this is the case, we will notify you immediately. On an equally important note, if you place your order on a weekend or after 5 pm PST– you should know that it will be processed on the following business day.

What do you mean by cut tolerance?

All Manufacturers Have Factory Tolerances. This Is The Allowable Variance In Thickness Or Sheet Size From The Listed Size. For Instance, A Thickness Of 1/2″ or .500″ May Have A Tolerance Of /-10%. This Means That The Thickness May Vary From .450″ up to .550″ and Still Be Within Factory Tolerance. If Your Application Requires A Very Specific Thickness You Should Call For The Factory Tolerance On Your Requested Material.

I am unsure of the proper material to use for my project, can you recommend a material?

Need help choosing the proper plastic material for your application, check out our free Plastic Material Selector Guide. Also, we have a fully trained and experienced team of Plasticologists on staff to answer your questions. Give us a call or send us an inquiry.

What will be the approximate size of my piece?

The Listed Sizes Of Sheet Will Be Shipped Within 1/8″ Plus or Minus Standard Tolerance Of The Requested Size. We Need To Allow For A Saw Blade To Cut Through The Material, And We Find That Most Pieces We Ship Are On The Plus Side Of The Requested Size. Many manufacturers produce their sheets at exact 24″ X 48″, and thus to cut your parts we will run a saw blade through the sheet. This generates a .187″ thick ‘saw dust’ area, and that is lost material. We normally end up with 2 pieces 11.85″ wide out of a 24″ exact sheet. If the sheets arrive a bit larger, we will gladly provide 12.0″ plus if possible.

What Is Meant By ID and OD on Tubing Dimensions?

All Tubing Items Have Three Size Dimensions. ID Or The Inside Dimension, OD – The Outside Dimension, or The Wall Thickness. We Require At Least Two Of These Dimensions Plus The Length(s) In Order To Quote On Tubing.

If the materials are correct and in still in original condition, but you just don’t want them or it won’t work for your application, we will take it back. You will be responsible for freight to you, and freight back to us. Also, depending on the item, there will be a restocking charge (10% – 45%). Please contact us before you ship materials back to us for a RMA approval.

What is your policy on returns?

We certainly want you to be happy. If we make a mistake, or material is damaged in transit, please let us know. We will replace these goods at no cost to you. In some cases we may ask that you do not return the damage material. If the order is correct and the material is still in original condition, but you just don’t want them. Or it won’t work for your application. Then we will take it back. You will be responsible for freight to you, and freight back to us. Please keep in mind that there will be a restocking charge (10% – 45%). Please contact us before you ship materials back to us for a RMA approval.

Jeremy D.

03/26/2018

If you look at my account, you could see that I don’t leave reviews much. However, the service here warranted a review. Nelson helped me out and went above and beyond my needs and got me exactly what I needed and more. If I ever need anything plastic related I wouldn’t mind making the longer trip out from Seal Beach to here because of how pleased I was with this experience!

Krichardson47

11/08/2013

Thorough and polite

The people here are nice and seem to know what they’re doing. You don’t find that very much anymore.

Christianthomas

02/06/2013

The best will call experience I’ve had. Miguel was great and more than willing to help me find what I needed. He showed me the plastics I had questions about and even show me other plastics that would work for me. I loved that the warehouse was clean and organized. Will defiantly be going back there again.

Larry Strauss

03/20/2011

Spent 20 minutes on the phone with Jeff. He really knew his business. I had a million questions. They had bunches of materials and were able to cut my parts to the size it need. They also had round pieces to make the stackable cake stand for my daughters wedding. Thanks for the help.

VivianKnowsBest

08/26/2015

I miss Joe. For about 12 years my company has used Industrial Plastics, and my favorite guy to talk to has been Joe. I found out he retired recently, and that is a bummer. I did find Matt and Kevin, and they are both great, but they don’t have the quirky sense of humor that Joe had. It’s still all good, and they treat me right.

Bill

01/18/2008

They have everything.

I called looking for ‘plastic‘. Found out there are dozens of types. They walked me through the materials that would work for me.
Nice an easy.

Dana M.

06/25/2015

Awesome place, workers are really helpful and knowledgeable…They sell scrap plastic by the pound which is great.

Revelta Kennebrew

05/23/2014

Very nice people, and seem to have good knowledge of product. Needed some round stock to make parts, and they had most sizes I need. The size they didn’t have they had to order. Hopefully the stuff will be in soon. Said they would call.

Norbz Noriega

The best place I’ve visited in 2018

Great cool sales guys helpful, specially Carlos

Tim Lyons

10/01/2010

I have been dealing with them since 1986. The service has been great. Joe and Tylar (sic) have always gone out of there way to help me
thank you guy”s
Tim Lyons

Stephanie Faris

Great quality and fast service!! Thanks Kevin!!

Jimmy Medina

I always come here to get my plastic sheets for custom splitters for my car.

The dudes in there are super chill guys and cool to talk to!

I highly recommend this place here, friendly environment!

Miguel Fierro

Best plastics supply. I come here for anything I need. If they don’t have they will get it.

Chris

Clean facility and great customer service from Nelson

Amanda C.

I’ve been working with IPS for the last few weeks on my small kitchen project. Nelson has gone above and beyond and has answered numerous emails, phone calls and in-person questions from me. I’ve been there to pick up my orders on 5 different occasions and each time everyone has been prompt, courteous and helpful. Craftsmanship has been spot on as well. Would highly recommend whether you have a big project or small one like mine.

Walter Mann

I was recommended to Industrial Plastics by a friend and when I went there I met with Nelson, who really helped me out and (with Angel) made my complicated project turn out perfectly! And for less than half the price of the competition! Very nice people, and I am very indebted to the skill and professionalism of both Nelson in the front and Angel in the back.

I am recommending Industrial Plastics (and especially Nelson & Angel) to everyone who needs acrylics or any other plastic products!

Michael King

I came here a while back ago to get some plastic to work on a indash piece for a tablet I was working on for my car (to be used as a radio). The staff here ROCK. Extremely friendly, knowledgeble, and helpful. The free plastic scraps they had outside were really useful. And the types of plastics were plentiful. I felt like a kid in a candy store. I walked out of there spending no more than $20 dollars. The project I had worked great. About a year or two later and the plastic they gave me has been holding up extremely well. Thank you, to all you guys! Definitely my go to place for plastic and definitely a place (you the reader) should check out! 😀

Ashley R.

10/18/2015

I went to industrial plastic supply the other day to purchase some plastic for a project. Carlos helped me on the floor and was extremely helpful! He really took the time to help me! It was nearing closing time but Carlos didn’t care and still treated me as though I was a customer that came in first thing. Thank you to Carlos my project came out great and he helped me pick out the right plastics for my needs! I highly recommend this location and will definitely be coming back in the future!

High Energy

5/17/2017

This place has everything and the staff is very knowledgeable and helpful! We use them extensively at High Energy Sports and Carlos is our rep. He’s the best! Thanks guys! Mike

Alex Mosich Miller

04/07/2017

Great quality and great customer service, I’ve been here a few times and Carlos has helped me out each time and has always been informative. And easy to work wit.

Kyle Livingston

03/23/2017

I had gone to another plastic supply in the area open to the public and was told at the desk it was a $100 minimum, even after speaking with that rep on the phone.

Found Industrial Plastic Supply and was very satisfied with my purchase and my experience. Carlos helped me out and was incredibly knowledgable and professional. He answered all of my questions and got me the product I needed at a fantastic price.

Thank you Carlos and Industrial Plastics for being my go to for all of my DIY projects!

Ramzi Saba

04/04/2017

Great service, Carlos went out of his way to show me the different products. You can’t beat their prices.

Chuck Boal

11/21/2016

Great service, inventory, counter help, prices, saw cutting ability and location,
I have been well served for over 20 years, keep up the good work, many, many
thanks, God bless.

Dmitry Tchaikovski

11/09/2016

Awesome place for projects, great selection and friendly customer service !

Vince Morreale

06/07/2016

Very helpful staff and a lot of products to choose from. In addition, I got what I wanted quickly.

Tragedy D.

4/19/2013

Arrived at this plastic wonderland around half an hour before closing time.

The employee was really kind and took interest in our project. He asked a few questions to get a better understanding on the best suitable product. Very knowledgeable in the plastics about durability and flexibility. We even were allowed to be shown the products. He walked us to the items and took it out of the covering to explain the dimensions and the weight it can withhold.

These guys are no joke. Rows upon rows of various plastic tubes, slabs, etc.

We can’t wait to return.

Superkev 2000

03/16/2017

Industrial Plastic Supply is a great place to deal with! They are very helpful, friendly and knowledgeable. I learn something new about plastics every time I go there. Everyone I’ve dealt with has been great. They don’t mind small orders and have always gotten our orders correct. Carlos has been especially helpful, teaching me about a our differing options with various materials. We use a few plastic suppliers depending on our needs from time to time but this place is the best in my opinion.

Linda Warren

02/11/2008

I went to their shop and asked for some assistance. They were very helpful. They offered lots of help, and cut the thing I needed to the exact size. Part works great! Thanks.

Lorenzo P.

2/20/2017

I called them and worked with one of their reps on a custom project I needed for work. It started with me describing the problem and their rep helped me find the right product, they then sketched out a design for my approval and fabricated at a reasonable price. I am overall happy, the material suggested has held up for a few years now although it has flexed a little more than preferred, still significantly more durable than what another vendor sold us.

Cameron

04/27/2011

Called them yesterday and got great service and lots of answers for materials I was looking for. I needed a material called ABS for making models. They also recommended styrene to use for my dioramas. I wish all businesses could be like them. They really made me feel at ease and comfortable no matter what I asked.

Mark B.

05/21/2016

Hey guys, not only did you have the plastic sheet I needed in stock, but you also cut it for me in less than 2 hours. You saved me. Thanks

C H.

04/29/2017

Great place! Great service. I have a bad habit of “same day order/pickup”. They have always filled, no problem!! Carlos always gives us a deal and is alway a pleasure to talk with. I happen to be there one afternoon while he was on the phone with a difficult customer. He handled the situation with calm, pleasant energy. Customer service is tough!! He is a definite asset!

Kevin M.

This place is my favorite plastics supplier. They are always very helpful, friendly and knowledgeable. I learn more about our options with various materials every time I go.
Carlos has been especially helpful. I really appreciate how they go above and beyond to help. Keep up the great work guys!

Brian L.

06/14/2017

Whether it’s materials they carry or not, this place is always a huge help. From my experience both Kevin and Matt were extremely informative and accommodating.